Your safety is our priority
The Duncan Wing entrance is open from 5:30 a.m.-9 p.m. Monday through Friday, and from 5:30 a.m.-noon on Saturday. At all other hours, visitors should come in the Emergency Department entrance, which is open at all hours. Additionally, the valet entrance on the circle drive side of the Duncan Wing is open for drop-offs only from 5:30 a.m.-5 .p.m. Monday through Friday. It is closed at night and on the weekends.
The Smith Wing entrance is now also open for expectant mothers and OB visitors. Please press the intercom button and a member of the OB staff will screen you and let you enter.
For those coming in for office visits, you may notice additional clear shields around front desk areas and reconfigured waiting rooms. This is intended to protect against virus transmission. We’ll also encourage electronic payment when possible. You may also have the ability to do an e-check in to fill out paperwork and pay for your visit on your smartphone or computer as soon as your appointment is scheduled to reduce time inside the office.
At Alton Memorial Hospital, we strive to provide a positive patient experience and recognize the important role visitors play in the healing process. As part of BJC HealthCare, we follow a standard visitor policy to ensure a consistent experience across BJC’s 14 hospitals, multiple health service organizations and 100+ doctors’ offices.
Click here to read BJC's visitor policy.
CLEAN COMMON AREAS
In addition to our normally stringent cleaning protocols, our environmental services team has increased its sanitization protocols around the facility. You may see additional people wiping down handrails, elevator buttons and chairs throughout the day. Hand hygiene stations are positioned throughout the hospital to encourage frequent hand washing.
To help protect you the entire time of your stay, our environmental services teams remains focused on CDC protocols to disinfect high-touch areas in patient rooms such as door handles, light switches, and tables. The lounging chairs in patient rooms are made of textiles that are easily cleaned. Traffic in and out of patient rooms is limited to essential staff and visitors. All patient rooms at Alton Memorial Hospital are private.
OUR PROMISE TO YOU
When you come to Alton Memorial Hospital, you will find a clean and disinfected environment with safety precautions. Don’t ignore something as important as your health. When you are ready for us, we will be ready for you.