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COVID-19 Information
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Visiting Hours

To call a patient room, please dial 618-433- and then the room number with the floor number and number 6 transposed. For example, for Room 3612 (third floor), the number would be 618-433-6312. For Room 2612, the number would be 618-433-6212. For Surgical Care on the Ground Floor, the number would be 618-433-6112.

Visiting hours are 8 a.m.-8 p.m.

For those coming for procedures, the Duncan Wing entrance is open from 5:30 a.m.-7:30 p.m. Monday through Friday, and from 5:30 a.m.-noon on Saturday. At all other hours, you should come in the Emergency Department entrance, which is open at all hours. Additionally, valet service is available on the circle drive side of the Duncan Wing from 7 a.m.-5 p.m. Monday through Friday. That entrance is also open as early as 5:30 a.m. on weekdays for drop-offs. It is closed at night and on the weekends.

The Smith Wing OB entrance is now also open for patients and visitors. Please press the intercom button and OB staff will be notified to screen you and let you enter.

  • Anyone experiencing signs of illness will not be allowed to visit.
  • You must not have had contact with someone suspected or confirmed to have COVID-19.
  • You must wash your hands.
  • If you develop any symptoms, immediately notify the patient’s care team.

Please know that we recognize the importance of family and friends to our patients, and will evaluate this policy regularly. Thank you for your cooperation and understanding during these extraordinary times. 

BJC Visitor Policy

4/1/2022

BJC HealthCare is committed to the health and safety of our patients, families, and community. We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, and safely designed to prevent infection.

Most visitor restrictions for non-COVID patients have been loosened to pre-pandemic levels. Visitor hours and policies may vary by facility. Please check with your hospital before planning a visit. Guidelines for visitors to patients with COVID-19 at any BJC facility can be found later on this page.

Visiting virtually through phone calls, FaceTime, or other virtual methods are an option for those who chose not to visit in person. If you are interested in a virtual visit, but unable to coordinate on your own, our care team can help facilitate through the BJC Virtual Visitor Program.

Visitors are expected to:

  • Wear a mask upon entry and while inside any facility – with exceptions for children under age 2, patients with difficulty breathing and patients unable to remove their own mask without assistance. To protect patients who are not yet vaccinated or are significantly immune compromised, all patients, visitors and team members are required to wear masks while in health care settings.
    Although the CDC has issued updated guidelines allowing fully vaccinated individuals to stop wearing a mask or distancing in many settings, the CDC specified this new guidance does not apply in health care settings. Cloth masks are no longer recommended in our environment; patients and visitors will be offered a medical-grade mask upon arrival.
  • Perform hand hygiene upon entry to/exit of the patient’s room.
  • Adhere to facility visiting hours.
  • Socially distance.

Visitors should delay their visit if:

  • They have signs or symptoms of acute illness (fever, cough, difficulty breathing, sudden loss of taste and/or smell, sore throat, body aches, diarrhea, or vomiting.)
  • They have had recent contact (<10 days) with someone suspected or confirmed to have COVID-19, unless visiting a COVID-19 patient.
  • They have tested positive for COVID-19 within last 10 days.
  • They are not willing to comply with the masking policy.

COVID-19 visitor policy:

  • Two visitors are allowed per day
  • Visitors may change from day to day
  • In addition to masks, COVID visitors must wear additional personal protective equipment (PPE) - including gowns, gloves, and eye protection while in the patients room. This PPE and instructions on its use will be provided by the care team when the visitor checks in prior to going into the patients room.
  • Children under the age of 18 may visit COVID patients, as one of the two allowed visitors, if they are accompanied by a parent or guardian
  • Visitors must leave the room during nasopharyngeal (NP) specimen collection or aerosol-generating procedures, or heated high-flow nasal oxygen (HHFNO) treatment
  • Visitors must notify the care team upon arrival to and departure from the unit

Obstetrics and Pediatrics

  • Obstetrics patients may have 3 designated visitors in either the ambulatory or inpatient setting. Visitors may swap out from the waiting area..
  • Pediatrics patients may have 3 designated visitors in all care settings; compassionate care exceptions for siblings may apply. For purposes of visitation, pediatric patients are defined as patients under 12.
  • Nursery and Newborn Intensive Care Unit (NICU) patients may have 2 designated visitors; must be the same visitors through the duration of the stay.
Find a doctor or make an appointment: 618.463.7220 or 800.392.0936
General Information: 618.463.7311
Alton Memorial Hospital
One Memorial Drive
Alton, Illinois 62002


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